News and Press Releases

Gatineau, March 9, 2022 – At a meeting today, Hydro-Québec presented the mayors and the Prefect of the Pontiac MRC with its most recent study on the quality of service in the region and provided an update on current issues affecting the communities.

According to the study conducted by Hydro-Québec, customers in the Pontiac MRC experienced an average of 29.5 hours of service interruptions in 2021, compared with 26.3 hours in 2020. An ice storm and violent winds occurred on December 11 and 12, 2021, and affected a large part of Québec, including the Pontiac MRC: This event alone caused an average of 15.5 hours of outages. In 64% of the cases, the outages were caused by vegetation. “There has been a significant improvement in the quality of service in certain municipalities, including L’Isle-aux-Allumettes, L’Ile-du-Grand-Calumet, Mansfield-et-Pontefract, Chichester, Campbell’s Bay and Waltham,” noted Alain Paquette, Advisor – Community Relations at Hydro-Québec. “However, the municipalities of Alleyn-et-Cawood, Clarendon, Otter Lake, Thorne and Sheenboro have experienced a decline in the quality of service. Extensive vegetation management is therefore planned in these areas for 2022 and 2023.”

Ongoing and upcoming projects

Hydro-Québec will continue the refurbishment of Bryson generating station this year, and the upgrade of Wyman substation in Bristol will be completed in July 2022. Hydro-Québec also intends to consult with the community in 2022. “We want to gain a good understanding of the community’s hopes, we want to explain the reality of Hydro-Québec’s power system and we want to work with our partners to assess elements that are especially important to the Pontiac MRC,” Mr. Paquette added.

Satisfaction of municipal partners

In fall 2021, a survey was conducted with Pontiac MRC general managers and mayors in order to monitor changes in satisfaction and identify areas for improvement. Overall satisfaction with Hydro-Québec was 84% (68% in 2019), satisfaction regarding the way Hydro-Québec consults and informs stakeholders of its projects and activities was 82% (62% in 2019) and satisfaction regarding the support provided to the community by the Community Relations team was 85% (73% in 2019). However, only 78% of respondents reported that it is easy to deal with Hydro-Québec. The company is aware that this aspect must be improved.

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Community Relations –
Lanaudière, Laurentides, Laval and Outaouais

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